Starting salary $23,000
Salary with experience Salaries of lodging managers vary according to their responsibilities and the segment of the hotel industry in which they are employed. The location and region where the hotel is located are also factored in. Often managers may earn bonuses of up to 25 percent of their basic salary, and be furnished with meals, parking, laundry, and other services. In addition to offering typical benefits, some hotels offer profit-sharing plans and educational assistance to key employees. The highest 10 percent of hotel managers earned more than $72,160 in 2004.
Hours worked per week Hotel Managers typically work long hours, including night and weekend work. Since hotels are open 24 hours each day, night and weekend work is common. Many managers work more than 40 hours per week, and may be called back to work at any time.
Education required Most employers require a bachelor’s degree, while some prefer a master’s degree for hotel management positions. Work experience in the hospitality industry at any level or in any segment, including summer or part-time jobs in a hotel or restaurant, are often good background for entering hotel management. eLearningYellowpages.com directory lists many excellent online degree and career training programs in hospitality management.
Growth Prospects Employment in the hotel management sector is projected to grow about as fast as the average for all occupations. College graduates with degrees in hotel or hospitality management should have the best job opportunities.
Types of Management Positions
General managers have overall responsibility for the operation of the hotel.
Resident or hotel managers are responsible for the day-to-day operations of the property. In larger properties, more than one of these managers may assist the general manager.
Assistant managers help run the day-to-day operations of the hotel.
An Executive Committee made up of a hotel’s senior managers advises the general manager, assists in setting hotel policy, coordinates services that cross departmental boundaries, and collaborates on efforts to ensure consistent and efficient guest services throughout the hotel. The Committee may be comprised of the department heads.
Executive housekeepers ensure that guest rooms, meeting and banquet rooms, and public areas are clean, orderly, and well maintained.
Front office managers coordinate reservations and room assignments, as well as train and direct the hotel’s front desk staff. They also are the front line for customer service issues.
Convention services managers coordinate the activities of various departments in larger hotels to accommodate meetings, conventions, and special events.
Food and beverage managers oversee all food service operations maintained by the hotel.
Catering managers arrange for food service in a hotel’s meeting and convention rooms.
Sales or marketing directors and public relations directors oversee the advertising and promotion of hotel operations and functions, including lodging and dining specials and special events, such as holiday or seasonal specials. They direct the efforts of their staff to purchase advertising and market their property to organizations or groups seeking a venue for conferences, conventions, business meetings, trade shows, and special events.
Human resources directors manage the personnel functions of a hotel, ensuring that all accounting, payroll, and employee relations matters are handled in compliance with hotel policy and applicable laws; they also oversee hiring practices and standards and ensure that training and promotion programs reflect appropriate employee development guidelines.
Finance (or revenue) directors monitor room sales and reservations, and oversee accounting and cash-flow matters at the hotel.
*Source: US Dept. of Labor Occupational Outlook Handbook This work is licensed under a Creative Commons Attribution-No Derivative Works 3.0 License.
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